Workspace Technology Engineer

About this role

Core Tech Team | Singapore and Hong Kong

We are seeking a proactive Workspace Technology Engineer to provide end-user support. This role demands a strong problem-solver with excellent communication skills, capable of managing a range of hardware, software, and AV support issues. You’ll be the key interface between IT and the business, contributing to both day-to-day operations and greenfield projects. The ideal candidate will take initiative to analyze problems, propose solutions, and see them through to implementation while working alongside the team. 

Key Responsibilities

• Serve as the initial point of contact for Workspace Technology issues, managing and resolving problems based on priority and severity.

• Ensure continuous availability of computing resources for end-users, coordinating with IT resources for escalated issues when necessary. 

• Support cloud environments including servers, networks, and applications as needed. 

• Provide timely resolutions via phone, email, or in-person support. 

• Build, deploy, and manage Workspace Technology devices (including imaging, antivirus systems, application maintenance, patching, and system rollouts). 

• Lead system orientation for new hires and manage end-user devices such as laptops, desktops, and mobile devices. 

• Document processes, standards, configurations, and procurement details, ensuring records are up to date. 

• Collaborate with the wider Workspace Technology team and Technology Team resources for comprehensive problem resolution. 

Requirements

• Bachelor’s degree in Computer Science or a related field.

• 2-5 years of end-user or infrastructure support experience in a professional services environment.

• Fundamental understanding of Microsoft 365 (M365) setup and management within an organization.

• Good knowledge of hardware, including desktops, laptops, and mobile devices.

• Strong customer service orientation and a passion for helping end-users resolve issues efficiently.

• The ability to remain calm under pressure and handle urgent situations with professionalism. 

• Excellent written and verbal communication skills, with the ability to multitask and manage time effectively in both independent and team settings. 

Nice-to-Haves

• Experience with supporting users in the financial industry or on the trading floor. 

• Strong technical background with the ability to identify, analyze, and resolve issues efficiently. 

• Experience with Azure Active Directory, Windows, Unix environments, desktop, and server hardware. 

• Familiarity with cloud platforms such as Azure and AWS (certifications are an advantage). 

• Knowledge of PowerShell, scripting, or coding is highly desirable.