Trading Application Support Engineer

About the role

Core Tech Team | Bangkok

We are a dynamic and fast-growing multi-strategy hedge fund with global operations, currently expanding our Core Technology function in Bangkok. With a lean and collaborative team structure, we offer significant opportunities for personal and professional growth. We are seeking a highly motivated Trading Application Support Engineer with 3-5 years of experience to help ensure the stability and performance of our trading platforms and applications, minimizing disruptions and supporting the firm's execution across multiple strategies and markets. This is a great opportunity for a junior professional looking to build deep, hands-on exposure to front-office trading systems in a fast-paced hedge fund environment.

This is a hands-on role for someone who thrives in a fast-paced, entrepreneurial environment and is eager to grow with the business.

Key Responsibilities

• Act as a point of contact for trading application issues across both proprietary and vendor platforms (e.g. FlexTrade, Tradeweb or Trading Technologies), escalating complex cases to senior team members when necessary.

• Monitor system performance and health, helping to identify and resolve issues before they affect trading.

• Provide first-level troubleshooting for vendor and in-house applications.

• Support escalation workflows, working with vendors and internal teams to drive timely resolution.

• Help build and maintain strong working relationships with external vendors to support efficient problem management.

• Develop and maintain clear documentation for troubleshooting and escalation processes.

• Partner with traders and middle office staff to align application configurations with business needs.

• Participate in system upgrades, enhancements, and UAT testing, supporting seamless integration into production.

• Conduct regular system checks and performance analysis to help optimize reliability and speed.

• Provide training and support to end-users on trading applications and tools.

Key Requirements

• 3-5 years of application support experience, ideally within a hedge fund, investment bank, or trading platform provider.

• Working understanding of trading operations and commonly used front-office applications.

• Exposure to at least one of: FlexTrade, Tradeweb, Orchestrade, Enfusion, TS Imagine, Trading Technologies; hands-on experience with more than one is a plus.

• Solid troubleshooting skills across multi-system environments, including vendor systems.

• Familiarity with Citrix or other virtualization/remote access solutions is a plus.

• Strong communication skills, able to translate technical detail into business language.

• Some exposure to supporting vendor relationships and escalation processes.

• Working knowledge of SQL, APIs, and FIX protocols.

• Flexibility to cover global trading hours and provide on-call after-hours support.

• Demonstrated adaptability and willingness to learn new platforms quickly.

Nice-to-Haves

• Exposure to other e-trading platforms, either buy-side, sell-side, or vendor.

• Scripting skills (Python, PowerShell, Shell) to automate support tasks.

• Familiarity with UNIX/Linux environments.

• ITIL v3/v4 certification and service management experience.

• Knowledge of messaging protocols (SOAP, JMS, MQ).

• Understanding of database administration and optimization.

What We Offer

• The opportunity to work in a high-performing, collaborative team at the heart of Asia’s financial hub.

• Exposure to cutting-edge investment strategies and a broad spectrum of legal matters.

• Competitive remuneration and career growth in a rapidly expanding fund.

• Opportunity to work closely with leadership and have a tangible impact on the firm's direction.

To Apply:
Please send your resume and a brief cover note outlining your interest and relevant experience to tech.careers@arrowpointfund.com.