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Senior Trading Application Support Analyst

About Arrowpoint

Arrowpoint is an Asia-focused multi-strategy hedge fund firm headquartered in Singapore, founded by former Millennium Management Asia co-CEO Jonathan Xiong. The fund launched in July 2024 with $1 billion—making it one of the largest hedge fund launches in Asia’s history.  Backed by prominent investors including Blackstone, the Canada Pension Plan Investment Board, and Temasek Holdings, we operate with portfolio managers across Singapore and Hong Kong, integrating diverse strategies such as Equities, Fixed Income, and Commodities. As we continue to grow, we are seeking driven individuals to join our team and contribute to our mission.

Read about us here:

Bloomberg | Hedge Fund Arrowpoint Grows to $1.1 Billion After November Gain

Bloomberg | Hedge Fund Arrowpoint Lures CPPIB, Temasek Unit as Anchors

Core Tech Team | Singapore & Hong Kong

About this role 

We are seeking a seasoned Trading Application Support Analyst to join our multi-strategy hedge fund team. This role is crucial in maintaining the smooth operation of our trading systems and applications, ensuring minimal disruption to our trading activities. Working staggered shifts to cover global trading times and occasional weekend work is required.

Key Responsibilities

  • Serve as the primary point of contact for all trading application issues, both in-house and vendor-provided.

  • Proactively monitor and maintain trading systems, identifying potential problems before they impact operations.

  • Provide first-level support for trading applications, including troubleshooting issues with external vendor systems.

  • Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders.

  • Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution.

  • Create and update documentation on troubleshooting processes and escalation procedures.

  • Collaborate with traders and middle office personnel to understand their needs and optimize system configurations.

  • Participate in vendor system upgrades and testing to ensure minimal disruption to trading activities.

  • Conduct regular system health checks and performance analysis.

  • Assist in user training for both in-house and vendor applications.

Requirements 

  • 5+ years of experience in financial technology support, preferably in a hedge fund or investment bank environment.

  • Strong understanding of trading operations and common trading application platforms.

  • Hands-on experience with at least two of the following systems: FlexTrade, Tradeweb, Markitwire, Orchestrade, TS Imagine, or Trading Technologies.

  • Experience with virtualization/remote access technology such as Citrix.

  • Excellent problem-solving skills with the ability to troubleshoot complex, multi-system issues.

  • Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.

  • Experience in managing vendor relationships and escalation processes.

  • Familiarity with SQL, APIs, and common trading protocols (e.g., FIX).

  • Ability to work flexible hours to cover global trading time zones and respond to critical issues.

  • Willingness to be on-call on a rotational basis for after-hours support.

  • Adaptability to learn new systems and technologies quickly.

Nice-to-Haves 

  • Experience with specific e-trading platforms, either on the buy-side, sell-side, or as a platform provider.

  • Knowledge of cybersecurity best practices and data protection regulations.

  • Familiarity with at least one scripting language.

  • Experience working with both Windows Server and UNIX/Linux environments.

  • ITIL v3/v4 certification.

  • Service Management knowledge.

  • Experience with messaging protocols such as SOAP, JMS, or MQ.

  • Knowledge of database management.


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This website contains important legal and proprietary information concerning Arrowpoint Investment Partners (Singapore) Pte. Ltd. and its affiliates (“Arrowpoint”). The content of this website is intended for information purposes only and is not intended as advertising or promotional material in any respect. The information contained in this website is not and should not be regarded as an offer or solicitation of business, nor should it be construed as an offer, solicitation, invitation, or recommendation to buy or sell any securities, funds, or other investment products. Nothing in this website constitutes an offer or promise of employment with Arrowpoint with respect to any role described herein. Arrowpoint reserves the right, without notice, to remove, change or modify the terms of any role described herein. Any offer of employment with Arrowpoint shall be solely in accordance with the specific terms of such offer of employment. While Arrowpoint takes reasonable care to ensure that the information on this website is accurate and up to date, Arrowpoint assumes no obligation to update such information on a timely basis. Arrowpoint Investment Partners (Singapore) Pte. Ltd. is licenced by the Monetary Authority of Singapore to conduct the regulated activity of fund management. Arrowpoint Investment Partners (Hong Kong) Limited is licenced by the Securities and Futures Commission of Hong Kong to carry on the regulated activity of asset management.